Shop Policy

Each Acebo Jewelry piece is meticulously handcrafted & made to order.  Please allow 1-2 weeks for the creative process to do it's thing.

Exchanges

If you are not absolutely in love with your purchase, we're happy to offer an exchange within 21 days of receipt. All exchanges require pre-authorization via email and must be returned unworn, in the same condition in which it was received. Shipping will not be included in the exchange credit.

Custom orders & discounted jewelry are final sale.

Repairs

Life happens and so does broken jewelry.  Acebo Jewelry will always repair any of our pieces regardless of age.  Soft estimates will be offered via email. Please note the complexity of a repair may not be evident until the piece is reviewed and estimates may be subject to change.

Shipping your Exchange or Repair

Send an email to baleigh@acebojewelry.com to begin the exchange or repair process. Further instructions will be provided.

When shipping your exchange or repair, the customer must return items in proper packaging, with insurance and tracking information. Acebo Jewelry will not be liable for loss or damage of returned jewelry without proof of delivery.